Contact Us

We value our First National Bank customers and encourage you to contact us with your questions and concerns. Our bank was built on relationships, and we are here to serve you.

Mailing Address: First National Bank, P.O. Box 94905, Wichita Falls, TX 76308




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  • Report a Lost or Stolen Debit Card   800-500-1044

    To report a lost or stolen debit card, please call 800-500-1044. Please notify the bank as soon as you realize your card is lost or stolen.

  • Customer Service   800-460-6678

    First National Bank Customer Service representatives are ready to assist you every weekday Monday through Friday from 8:30 AM and 5:00 PM at 800-460-6678.

  • Mortgage Customer Service   817-912-4492

    First National Bank Mortgage Customer Service representatives are available Monday through Friday from 8:00 AM to 5:00 PM to assist with your existing mortgage loan by calling 817-912-4492 or emailing Mortgage Servicing.

    To reach your mortgage loan officer directly, visit our Mortgage Team page for direct contact information.

  • Complaints

    First National Bank is subject to regulatory oversight by the Office of the Comptroller of the Currency (OCC). Any consumer wishing to file a complaint against First National Bank should contact the OCC through one of the means below:

    In Person or U.S. Mail:
    Comptroller of the Currency Customer Assistance Group
    P.O. Box 53570
    Houston, TX 77052

    Telephone:  (800) 613-6743 (Monday- Friday 7:00 am to 7:00 pm CST)
    Fax:  (713) 336-4301

  • Insurance 844-544-5002

    You have keys for your car, keys to your home, keys to nearly everything in your life, especially the things that need to be insured. We'll be happy to find insurance that's right for you.

    Hours: Monday – Friday 8:00 a.m. to 8:30 p.m. EST; Saturdays 9:00 a.m. to 5:00 p.m. EST.

    Compare rates on all the things that are key to your life. Call or click here for a quote.