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Customer Assistance

At First National Bank, we are committed to providing excellent service. If you have a concern or are dissatisfied with a product, service, policy, procedure, or employee, we encourage you to contact us directly so we can address your issue promptly. 

Filing a Complaint with First National Bank

Filing a Complaint with First National Bank
  1. Online: Log into your account through our online banking portal and navigate to the “Contact Us” section. Select “New Message” and choose the appropriate topic related to your complaint.
  2. Phone: Call our Customer Service at 800-460-6678, available Monday through Friday from 9:00 AM – 5:00 PM.
  3. Email: Send an email to [email protected].
  4. Mail: Write to us at: First National Bank c/o Compliance Department 605 West State Highway 114 Southlake, TX 76092

We treat all complaints and comments as important and do our best to resolve issues in a timely manner.

If you are not satisfied with our response, you have the right to file a complaint with the OCC. The OCC provides assistance to customers of national banks and federal savings associations.

  1. Online: Visit the OCC’s HelpWithMyBank.gov website and fill out the online complaint form.
  2. Phone: Call the OCC Customer Assistance Group at 1-800-613-6743, available Monday through Friday from 7:00 AM to 7:00 PM CST.
  3. Mail: Send your complaint to:
    Comptroller of the Currency
    Customer Assistance Group
    P.O. Box 53570
    Houston, TX 77052

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Ameriprise.com is not owned or operated by First National Bank and has its own privacy policy and terms of use . We encourage you to read through the privacy policy and terms of use and familiarize yourself with the ameriprise.com site before opening an account or completing a transaction. First National Bank is not responsible for the availability or content of information on ameriprise.com and First National Bank does not represent either Ameriprise Financial, Inc. or you, should you open an account or enter a transaction.

Investment Products:

Not FDIC or NCUA InsuredNo Financial Institution GuaranteeMay Lose Value

Ameriprise Financial Services, LLC is not an FDIC insured bank; FDIC insurance only covers the insolvency of FDIC-insured banks.