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Customer Assistance
At First National Bank, we are committed to providing excellent service. If you have a concern or are dissatisfied with a product, service, policy, procedure, or employee, we encourage you to contact us directly so we can address your issue promptly.
Filing a Complaint with First National Bank
Filing a Complaint with First National Bank
- Online: Log into your account through our online banking portal and navigate to the “Contact Us” section. Select “New Message” and choose the appropriate topic related to your complaint.
- Phone: Call our Customer Service at 800-460-6678, available Monday through Friday from 9:00 AM – 5:00 PM.
- Email: Send an email to [email protected].
- Mail: Write to us at: First National Bank c/o Compliance Department 605 West State Highway 114 Southlake, TX 76092
We treat all complaints and comments as important and do our best to resolve issues in a timely manner.
If you are not satisfied with our response, you have the right to file a complaint with the OCC. The OCC provides assistance to customers of national banks and federal savings associations.
- Online: Visit the OCC’s HelpWithMyBank.gov website and fill out the online complaint form.
- Phone: Call the OCC Customer Assistance Group at 1-800-613-6743, available Monday through Friday from 7:00 AM to 7:00 PM CST.
- Mail: Send your complaint to:
Comptroller of the Currency
Customer Assistance Group
P.O. Box 53570
Houston, TX 77052