Alerts

Due to increased fraud originating in Virginia and all foreign countries, First National Bank is limiting all non-pinned debit card transactions from these locations. If you are traveling in Virginia or outside the United States, please contact Customer Service at 800-460-6678.

We will always use extra caution in protecting you against fraud. Thank you for understanding!


Protect Yourself

First National Bank has preventive measures in place to protect consumer data.  The Bank also encourages you to take the necessary steps to protect you and your loved ones’ identities. Protecting your personal information can help reduce your risk of identity theft.

In the event you suspect your information has been compromised; follow these steps to take action to minimize or eliminate potential harm:

  • We recommend you closely monitor any existing accounts, including First National Bank accounts. If you see any unauthorized activity, promptly contact the financial institution's customer service to report. 
    • First National Bank’s customer service department can be reached at 1-800-460-6678.
  • You may also submit a complaint with the Federal Trade Commission by calling 1-877-ID-THEFT (1-877-438-4338) or online at https://www.ftccomplaintassistant.gov/. This can also be done by contacting the Texas Attorney General’s office at: https://www.texasattorneygeneral.gov/identitytheft.
  • We recommend  you contact all three U.S. credit reporting agencies (Equifax, Experian and TransUnion) to obtain a free credit report from each by calling 1-877-322-8228 or by logging onto www.annualcreditreport.com.
    • Even if you do not find any suspicious activity on your initial credit reports, the Federal Trade Commission (FTC) recommends that you check your credit reports periodically.
    • A victim’s personal information is sometimes held for use or shared among a group of thieves at different times.
    • Checking your credit reports periodically can help you spot problems and address them quickly.
  • To protect yourself from the possibility of identity theft, you can place a security freeze on your credit files.  Placing a freeze will prevent someone who fraudulently obtained your information from opening new accounts or from borrowing any money in your name.
    • How do I place a "Freeze" on my credit files?
    • Contact the three U.S. credit reporting agencies.  Keep in mind that you will be unable to obtain instant credit or apply for a new credit card until you temporarily lift or permanently remove the freeze.
    • The cost for placing a freeze will be $30 total, $10 per credit reporting agency.  However, if you are victim of ID theft and you have filed a report with law enforcement or the FTC, the fee for initiating a freeze may be waived.

For additional information on the Equifax data breach visit this site https://www.equifaxsecurity2017.com/ for important consumer information regarding the breach and how you can protect your credit. 

The Federal Trade Commission is offering steps consumers can take to help protect their information from being misused at: https://www.consumer.ftc.gov/blog/2017/09/equifax-data-breach-what-do

Visit First National Bank Insurance Services to learn more about current Identity Theft Protection products and services at: https://gboexchange.com/fna/store/product.aspx?ecomproductid=2